Repair Policy

BI Communications warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, BI Communications will at its discretion, repair or replace the product with an equivalent model. Replacement product or parts may include remanufactured or refurbished parts or components. The replacement unit will be covered by the balance of the time remaining on the customers original limited warranty.

BI Communications Ltd is committed to providing the highest level of customer service and quality products. However, If you need to return a product for a repair:

Please send:

– Complete Unit (Including test leads and remote units if applicable)
– Description of Fault and date of purchase.
– Contact name, Address and Telephone number

To:
BI Communications Ltd, (After Sales Service)
Unit 7 Buckwins Square, Burnt Mills Industrial Estate,
Basildon, Essex SS13 1BJ

We offer a fixed price repair charge.

Please enquire Tel +44 (0)1268 729393 or E-mail: support@bicommunications.co.uk

If for economic or technical reasons, a repair is not possible, we can offer an exchange unit for a discounted price.

Returns Policy Warranty:
This warranty is only valid for the first purchaser (End user) of the product. This warranty is not transferable to any subsequent owner of the product unless agreed in writing by BI Communications Ltd.