Repairs & Calibration 

Calibration:

We are able to offer a calibration service on all products should this be required.
Please contact us for further information. For companies based in the USA Probata inc can provide this service. (www.Probatacorp.com)

Repairs:

BI Communications Ltd is committed to providing the highest level of customer service and quality products. If however, you need to return your product for repair

Please send:

• Complete Unit (Including test leads and remote units if applicable)
• Description of Fault. Date purchased
• Contact name, Address, and Telephone number

To:
BI Communications Ltd, (After Sales Service)
Unit 7 Buckwins Square, Burnt Mills Industrial Estate,
Basildon, Essex SS13 1BJ

Returning goods from outside the UK

Due to new regulations placed upon the UK since the Brexit, the courier must be given the following information to allow seamless importation into the UK when anything is returned to us for repair:

CPC CODE: 5100000
OUR EORI NO: GB394 9444 02000
OUR IP: IP092314826

The supervising office for this authorisation:

HMRC – SO754
IP-OP Customs Liverpool
Graeme House
Group 3 Floor 3
Central Mail Unit
Newcastle
NE98 1ZZ

We offer a fixed-price repair charge.

Please enquire Tel +44 (0)1268 729393 or E-mail: enquiries@bicommunications.co.uk

If for economic or technical reasons, a repair is not possible, we can offer an exchange unit for a discounted price.

Thank you for your co-operation.